At Endhan Labs, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped and delivered.

1. Shipping Availability

We currently provide delivery services to eligible locations across India, subject to serviceability by our logistics partners.

Before placing an order, customers should provide a complete and accurate delivery address, including the correct PIN code and contact number.

Certain remote or restricted locations may have limited delivery availability.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will process the order for dispatch.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During sales, promotional periods, holidays or periods of unusually high order volumes, processing may take additional time.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and logistics serviceability.

Remote areas may require additional delivery time.

The delivery timeline provided at checkout or after dispatch is an estimate and is not an absolute guarantee. Delays may occur due to weather conditions, transportation disruptions, public holidays, strikes, operational issues or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the order value, destination, promotional offers or applicable shipping arrangements.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

Customers can use the tracking information to monitor the shipment’s progress through the relevant logistics provider.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, unavailable recipient or incorrect contact information, additional delivery charges or re-shipping requirements may apply.

Endhan Labs may not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

7. Delayed or Lost Shipments

If your shipment appears significantly delayed or is marked as delivered but has not been received, please contact our customer support team as soon as possible.

We may coordinate with the relevant logistics partner to investigate the shipment status.

Delivery investigations may require reasonable time depending on the logistics provider.

8. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, tampered with or compromised, please document the condition of the package with photographs or video and contact Endhan Labs promptly.

Do not consume a product if its packaging or seal appears compromised.

9. Delivery Attempts

Our logistics partners may make multiple delivery attempts depending on their operational policies. If the recipient is unavailable, the customer may be contacted for another delivery attempt.

Failure to receive an order after repeated delivery attempts may result in the shipment being returned to the sender.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Endhan Labs
LIG 212 (A/B), Housing Board Colony,
Near Nagina Public School, Goldi Gali,
Devrikhurd, Bilaspur, Chhattisgarh – 495006

Phone: +91 99932 08799

We will make reasonable efforts to assist you with your shipment and provide available tracking or delivery information.